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    FAQs & Customer Care



    Where is Harper & Teal Located

    When will my order ship?

    Does Harper & Teal offer free Shipping?

    Does Harper & Teal offer Express Shipping?

    Do you ship internationally?

    Can I track my order?

    How will my order arrive?

    I should have received my order based on my tracking information. Nothing has come in?

    Holiday Shipping Deadlines

    Returns / Cancellations

    What is the policy on returning an item?

    I'd like to cancel/update my order. How can I do this?

    Customer Care

    Help Center

    What is the best method to contact Harper & Teal?

    How can I take care of my new jewels?

    I did not apply / forgot my promo code. Am I too late to use it?

    Birthday Discount Details

    I see the item(s) I purchased are now on sale. Do you offer a price adjustment?

    My order has arrived defective / damaged. What should I do?

    I have received the wrong item or an item is missing from my order.