All orders are processed and shipped via USPS mail within 2-3 business days. We also ship on Saturdays. Order arrivals vary depending on the location of the order being shipped to and its shipping method. Arrival days are estimates and exclude all major US recognized holidays, Sundays, and postal delays.
Estimated times of arrivals:
United States: 2-4 business days, including Saturdays (if serviced in your area)
International: 6-14 days.
Once an order has shipped, we are unable to expedite your order.
Please give detailed instructions on how you would like your order to be received if not at your place of residence or if a gift purchase.
Holidays falling on weekdays are not considered business days.
If you are needing your order faster than standard shipping, yes we can surely help with this through express shipping. Please make your selection at check out. Please note it will take 1-2 business days for express shipping. We ship out all orders Monday-Saturday.
If you need assistance, please contact us before placing your order. We’ll be happy to explain how to get your sparkles sooner.
note that we do not express ship for Hawaii, Alaska or International
We package your jewels on cards or display tags and place them into jewelry pouches. Your order is then placed into a designed Harper & Teal shipping box and carefully wrapped and sealed with our teal foil sticker.
If you are purchasing items as a gift, we will happily send a gift note. After reviewing your cart, please include your special note in the "Special Instructions" section before submitting your order. A receipt or packaging slip will not be included in gift orders.
If your tracking number states that your order has arrived, but you have not received your order, we ask that you please do the following:
Allow an extra 1-2 days for orders to arrive. Sometimes orders are on their way when they are marked as delivered.
Please verify that the shipping information is correct from your order
Ask neighbors or apartment management about your package
Contact your local USPS with tracking number
Harper & Teal is not to be held liable for lost or stolen packages, but we will do our best to recover and help track your order. If you still have not found/received your order, please contact us at firstname.lastname@example.org
If you're giving the gift of Harper & Teal this season, please place your order by the specified dates below to get delivery before Christmas. Please note Standard Shipping service is not guaranteed, and we are not responsible for any unforeseen delays due to the Postal Service backlogs, weather, etc.
For locations that usually do not deliver on the weekends, please consider the weekend of December 22nd and 23rd, as Christmas falls on a Tuesday this year.
We love that you placed an order with us, but if you are needing to return your jewels, we ask that you do so within 30 days of the ship date. Please contact us and we'll help you through the return process. All refunds outside the 30 days are processed for credit only.
We ask that your returned items must:
Be unworn in its original condition
Have all original packaging
All shipping and handling charges are non-refundable. Any and all shipping fees associated with refunding, returning, or exchanging your order back to Harper & Teal will be the sole responsibility of the customer. We do not accept COD packages or packages that require additional feels.
We ask that you contact us immediately if your are wanting to return, refund or exchange your order.
note that exchanges can only be made for the same item at this time. If the
item is no longer in stock your item will be exchanged for another item at equal
or lesser value.
All Black Friday and Cyber Monday sales items are FINAL
We promptly process your order once we have confirmation of your order request. If you'd wish to cancel your order, we ask that you send an email to email@example.com with the subject like "CANCEL REQUEST."
By sending an email, it is not guaranteed that your order will be canceled. We will contact you once we've received your request and let you know if your cancellation request was processed.
Orders that are shipped cannot be cancelled. If you receive your order and wish to return, please email us at firstname.lastname@example.org and we'll work with you through the process.
At Harper & Teal, what we love is to offer beautiful, trendy, affordable pieces without breaking your bank, however, proper care is important in sustaining the life of your jewels. Here are some simple tips you can do to keep your pieces looking better longer by avoiding contact with liquids, perspiration, perfumes, and lotions which cause your jewelry to wear quickly.
We know you'll have some Harper & Teal favs, but fashion jewelry should not be worn 24/7. Give your jewels a break and switch them out with a few of your other Harper & Teal favorites.
The key is, with gentle care you can sustain the life of your jewels for many wearable moments to come.
Prices are subject to change without notice at any time. We put items on sale in order for new items to arrive. We are happy to assist in making a one-time price adjustment to regular priced item(s) up to 7 days after the original purchase date. This adjustment only applies to regular priced items that did not use a discount code in your order, or items that are part of a promotion.
Please contact us at info@harperandteal
adjustments will not be made during
Black Friday and Cyber Monday Sales.
We're honestly sorry if your order had arrived damaged as this breaks our heart. We inspect each item before they are packaged pretty and shipped, and sometimes things can get a little rough through the mail on the way to you.
Please contact us immediately at email@example.com once you notice your order is damaged. Please provide your order number and a detailed picture of the damaged item. We will assess the item(s) and stay in constant communication with you to see how you can get your perfect order re-shipped.
We make all efforts to make sure that your order is complete by signing off each phase of the order to shipping process. If an item is missing or you have received an incorrect item, please contact us immediately and we will correct it promptly.